Privacy Policy
Last updated: September 8, 2026
Information We Collect
We may collect information you provide directly, such as your name, phone number, property address, email address, and details about the damage or service you're requesting. When you call our dispatch line, we collect the information needed to route your request to a restoration partner. We may also automatically collect limited technical information when you visit our website, such as your browser type, device type, general location, and pages viewed, typically through cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect to respond to service requests, connect you with an appropriate restoration partner in our network, improve our website and dispatch process, and communicate with you about your request. We do not sell your personal information to third parties.
Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar technologies to understand how visitors use the site, remember preferences, and measure the performance of our marketing efforts. You can adjust your browser settings to refuse cookies, though some parts of the site may not function as intended without them.
Sharing Information With Restoration Partners
Because Plano Restoration Group operates as a call-routing and dispatch service, the core function of this site involves sharing the information you provide (such as your name, address, phone number, and description of the damage) with an independent, licensed restoration partner so they can respond to your request. Partner companies are separate businesses responsible for their own handling of your information once your request has been shared with them.
Third-Party Service Providers
We may work with third-party vendors that help operate this website, manage our dispatch systems, or analyze site traffic (for example, analytics or hosting providers). These vendors may have access to limited information as needed to perform their services and are expected to handle it appropriately.
Data Retention and Security
We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, including recordkeeping for dispatched service requests. We use reasonable administrative and technical safeguards to protect information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You may contact us at any time to ask what information we hold about you or to request that certain information be corrected or deleted, subject to any recordkeeping obligations we may have. You may also opt out of non-essential marketing communications by following the instructions provided in those communications.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The updated version will be posted on this page with a revised effective date. Continued use of the site after changes are posted constitutes acceptance of the updated policy.