Contact Plano Restoration Group
Water, fire, and mold emergencies don't check the clock, so neither do we. Call (469) 277-7924 any time, day or night, to get connected with a licensed, insured restoration partner near you.
Plano Restoration Group, 905 J Pl, Plano, TX 75074.
Hours: 24/7/365
Our dispatch line is answered around the clock, every day of the year, including nights, weekends, and holidays. Water and fire damage rarely happen at a convenient hour, so there's no time you can call and reach a closed line.
What Happens When You Call
A dispatcher will ask a few quick questions: what's happening (a leak, flooding, fire damage, suspected mold), your address, and any immediate safety concerns. Based on your answers, we route your job to a licensed, insured restoration partner with availability in your part of Plano or the surrounding suburbs. You'll typically know who's been dispatched and roughly when to expect them before you hang up.
What to Expect Next
The partner crew handling your job will contact you directly to confirm arrival details and begin assessing the damage on-site. If your situation involves an active hazard, such as standing water near electrical systems or an unstable structure after a fire, follow any safety guidance the dispatcher or crew gives you until help arrives. If you're also filing an insurance claim, the responding partner can typically help document the damage as part of that process.